VanCompare is a UK vehicle insurance comparison tool, focused mainly on vans. People use us for all sorts of day to day and work driving, for example sole traders, business owners insuring one or more vans, delivery drivers, and anyone who needs cover sorted without guesswork. You tell us about you and your vehicle once, then we show a range of options and quotes you can compare side by side.
We help you compare vehicle insurance options, mainly for vans, using a panel of insurers and brokers.
- We are not the insurer.The insurer named on your documents is the company providing the cover.
- We do not set prices or underwriting decisions. Insurers and brokers decide pricing, acceptance, and policy terms based on the details provided.
- We do not give personal advice. We can explain the quote journey, what the questions mean, and general insurance terms and cover options. We will help you understand what you are comparing, but we will not tell you which policy or insurer to choose or make that decision for you.
VanCompare.com is a trading name of InsureTec Solutions Limited, who is an Appointed Representative of Business Insurance Solutions Limited, who are authorised and regulated by the Financial Conduct Authority (FRN 513256).
Terms and Conditions
Privacy policy
ComplaintsWe are a small team with clear roles:
See: Editorial standards and our people.
- VanCompare.com is free to use. We do not charge you to compare van insurance options. When you get a quote on VanCompare.com, we show prices from our insurance providers. If you click through from VanCompare.com to an insurance provider and then buy a policy, that provider pays us a fee for the referral.
- Does this affect the price you pay?
No. The insurance provider sets the price and decides whether they can offer cover based on the details provided. The fee we receive does not change the provider’s underwriting rules. - Who provides the policy?
The insurance provider you buy from provides the policy and issues your documents. Their name will be shown on your quote and in your policy documents. - Want more detail?
You can read our Terms and Conditions and Privacy Policy here:
Need to speak to someone? Use the links below to get to the right place.
Contact us
Manage your policyAfter you buy and support: See: After you buy: support, documents, and complaints.
Insurance can be hard to compare if you do not know what the terms mean or what changes the
price. We publish short guides to help you understand common types of cover, avoid typical
mistakes when getting quotes, and make choices you can stand behind.
Our aim is to explain insurance clearly, without promoting a specific insurer or product.
We aim to keep our guides factual and up to date. Where possible, we base statements on:
Before content goes live, it is checked internally for:
Our content follows a structured review process before publication:
We review our guides every 6 months, and sooner if products, rules, or provider information
changes.
If the site supports it, we show Published and Last updated dates on each guide so you can see
how current it is.
Insurance accuracy is reviewed by our editorial team, supported by our insurer panel liaison, before changes go live. They check for things like:
Where appropriate, compliance review forms part of this process to ensure wording is clear, fair and not misleading.
VanCompare works with a panel of insurers and brokers to show quotes. However, our commercial relationships do not control or influence our editorial content. This means:
Our editorial team decides what topics to cover, how they are explained, and when they are updated. This separation helps keep our content independent and focused on helping users understand their options.
Charlie Bryne
Complaints Manager & Managing Editor for MotorCharlie manages VanCompare content and maintains our guides and on-site explanations. He also acts as our complaints manager. He works with our compliance teams to keep wording clear, fair, and accurate.
RELEVENT EXPERIENCE:
- Charlie has been with our business for almost three years.
- Before that, he spent close to five years in Glasgow as a motor claims handler.
- His work has covered regulatory compliance, customer service, and claims handling, which helps keep our guides practical and accurate.
- He focuses on the areas customers most often get caught out on, including insurer rules, common policy terms, mid-term changes, and cancellations.
Insurance terms can be confusing. I focus on clear wording and the key details that
change outcomes, so you can understand what you are comparing and what happens next.”
- Charlie
Recent articles:
Compulsory, voluntary and what they really change
How it really works
Comparison sites, brokers & direct insurers compared
Anna Vida
Complaints OfficerAnna Supports Charlie with our complaint handling, while also reviewing our guides and on-site explanations to help ensure they are clear, fair, and up to date, and that we do not overstate what we can offer. Anna also reviews and signs off new content where needed, and occasionally contributes articles herself.
RELEVENT EXPERIENCE:
- Supports the editorial and compliance review process by helping sense-check wording for clarity, fairness, and anything that could confuse customers.
- Brings frontline insight from complaints handling, so our guides reflect the real issues customers raise, and the info they most often need explained.
- Strong admin and finance background that supports careful checking, version control, and keeping supporting notes organised when content is updated.
- Hands-on experience with the parts of insurance that most often cause customer confusion, like policy documents, underwriting checks, and evidence requests, which helps keep our public wording accurate and fair.
Clear, accurate wording matters. We focus on making sure what we publish is fair, up
to date, and does not promise what we cannot deliver.”
- Anna
Recent articles:
more choice for UK van drivers
For Best Customer Engagement Software
What Tradesmen Need to Know
Rebecca Oron
Head of Customer ServiceRebecca manages our customer service, giving her a direct view of the most common questions and sticking points people run into when comparing cover. She helps shape our guidance so it answers the issues customers actually face, and explains them in a way that is easy to follow.
RELEVENT EXPERIENCE:
- Leads customer service teams supporting insurance customers across live chat, phone, and case handling.
- Hands-on understanding of the questions that most often delay quotes or cause confusion, and the simple explanations that resolve them.
- Works closely with our editorial and compliance teams to keep guides practical, clear, and consistent with how the quote journey works in real life.
I spend my day hearing what people get stuck on. Our guides focus on the questions
that actually come up, with clear answers you can act on.”
- Rebecca
Recent articles:
Key Differences Explained
cover for parcels, food and multi drop work
social, commuting, own goods and hire and reward
We compare quotes we can access through our panel of insurers and brokers. The panel can include
different policy types and use cases, depending on the details you enter.
What you may not see:
On the results page we show a range of quotes, with key details to help you compare like for like. This can include:
How results are ordered
We show results in a clear order to make comparisons easier. Quotes are often shown from lowest
to highest price based on the cover and options you have selected.
It is normal to see different prices for the same van across different comparison websites. This can happen because:
VanCompare shows prices available through our panel based on the details you provide. Other
sites may show different prices or providers because their panel and quote journey differ.
To compare fairly, it is important to answer questions carefully and check that you are
comparing the same level of cover.
Insurance pricing and acceptance depend on the details you enter. The biggest drivers are listed below, but you should answer all questions as accurately as you can.
If you are unsure about a question, it is better to check than guess. Wrong details can affect the quote, the policy terms, or a future claim.
The price you see on VanCompare is based on the details you enter. After you click through, the
insurer or broker may check those details again as part of underwriting and validation. If
anything changes or is corrected, the price can change too.
Common reasons include:
This usually happens during the insurer or broker underwriting and validation stage, not on the
VanCompare results page.
If the price or terms change, the insurer or broker should make this clear before you complete
the purchase, and you can choose whether to continue.
We use the information you enter to generate insurance quotes and explain available options.
Your information is handled in line with our Privacy Policy, which explains how data is collected, stored, and used.
The insurer or broker providing the policy is named on the quote, and again in your policy
documents.
VanCompare helps you understand the quote process and what the questions mean, then shows what
quotes are available from its panel of insurers and brokers. We are not the insurer, and we do
not issue the policy documents.
When you select a quote on VanCompare, you continue to the insurer or broker to complete the
purchase.
After you buy, you will receive your confirmation and policy documents from the insurer or
broker, not from VanCompare.
When you receive your documents, take a minute to check the basics match what you expect:
If something looks wrong, contact the insurer or broker named on your documents as soon as you can.
After you buy, the insurer or broker may still validate the details you provided. This is a normal part of underwriting and policy set up. Depending on what they find, they may:
If anything changes, the insurer or broker should explain what is changing and why, and what options you have next.
VanCompare help
Contact VanCompare if you need help with:
Insurer or broker help
Contact the insurer or broker named on your documents for anything to do with the policy, including:
Find their details: Check your policy documents or confirmation email.
You will usually find the right contact details in:
If you cannot find them, search your inbox for the insurer or broker name shown on your documents, or use the VanCompare contact link above and we will try to point you to the right place.
Claims are handled by the insurer or broker shown on your policy documents, not by VanCompare.
If you need to make a claim, use the claims contact details in your policy documents or
confirmation email. If you cannot find them, contact the insurer or broker named on your
documents and ask for the correct claims route.
Make a ClaimIf your complaint is about the VanCompare website or service, use our complaints process: https://www.vancompare.com/complaints
If your complaint is about your policy, pricing, documents, claims, or how your policy is
handled, you should complain to the insurer or broker named on your policy documents first.
If you are not satisfied with the outcome, you may be able to take the complaint to the
Financial Ombudsman Service. This depends on what the complaint is about and who it is against.
